At Dharma, we strive to deliver reliable and effective lawn care services. Because our work involves scheduling technician time, reserving products, and preparing treatment plans in advance, we have set the following refund and cancellation policies for online bookings and payments.

1. Cancellations

• More than 24 hours before appointment:
  You may cancel your service and receive a full refund or apply your payment as credit toward a future service.
• Less than 24 hours before appointment:
  Payments are non-refundable. However, you may reschedule once at no additional charge.
• Same-day cancellations or missed appointments (“no-shows”):
  No refund will be issued.

2. Service Guarantee Refunds

We stand behind our treatments with a service guarantee. Refunds are generally not provided for completed services, but exceptions may be made if:

• Service was not delivered as scheduled due to our error, or
• You were charged in error for a service not performed.

3. Prepaid Service Plans

• Customers who purchase seasonal or annual plans and wish to cancel:
  • A refund will be issued for any unused future services, minus a $50 administrative fee and the cost of any services already performed at full standard rates (not discounted plan pricing).

4. Refund Processing

• Approved refunds will be processed to the original method of payment within 5–10 business days.
• Dharma is not responsible for delays caused by your bank or payment provider.

5. Non-Refundable Fees

• Emergency or same-day service fees

• Inspection fees (if applicable)